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“If a customer wants a component that is not to my taste, I refuse.”
No idea why this guy is going out of business. If I have to spend the cost of a reasonable used car to get a bike, I’m going to get the car. Greed kills. Stupidity does not help.
To be fair, that’s a quote from a custom bike shop with a particular and specific style. It’s akin to showing up at a high end European car dealer and asking for a Ford Focus. You’ll be laughed off the lot.