No, this is not a humanity problem. This is a capitalism problem. Companies are not beholding to their customers, they are beholden to stock owners. It is no longer in their best interest to make customers happy, it’s in their best interest to provide ROI for their investors. Every software product hits a point of diminishing returns. There are no new amazing features to woo new customers, it is a mature product that only has incremental features. When this happens, you either flip to a subscription model and parasitize your user base, or sell to another vendor, management group, or some other entity who does it after you’ve been paid out. If we had better controls on mergers and buyouts there would be active competition to foster diversity and keep prices down, but when companies buy all their competition and all of the small companies who make products and enhancements for their base, it’s a lose lose situation for the end users. This is my jaded two cents after a quarter century of being in the IT/AEC field in the direct line of this enshittification process from multiple companies across the spectrum.