1. They use a service to send the text notification rather than directly texting a number, this inserts the original header

2. They are aware phone screens are not wide and text wrapping can be weird. They thus awkwardly split a normal message across a few lines manually as well as writing too much on one line.

3. Nobody tried to emulate a script. She copy and pasted some shit off the appointment info.

Oh. But a road is famously cheap.